Text and Chat

Moderation Service

Chekkee’s text and chat moderation services can help enhance user experience across all your platforms and webpages. Facilitate healthy interactions in public chats and forums or have text content reviewed for potential violations that might harm your brand.

What is Text and Chat Moderation Service?

A critical service that reviews, analyzes and processes written content to ensure it is appropriate. Unlike other text and chat moderation companies, Chekkee provides flexible solutions based on your own guidelines and with the added benefit of Hybrid AI-Human moderation.

Moderation Features & Categories

Features

24/7 Coverage Available

API Integration

AI-Assisted Moderation

Maximum length of 200 words per asset or content

Multilingual Feature: Supports Non- English languages, emoticons, and hashtags

Full content censorships: Human moderators and profanity filters combined to regulate inappropriate content

Considers embedded links within the content as text.

Reporting Feature

Capabilities

Uphold the safety and privacy of your followers, end-users, and/or online community.

Reduce potential risks and losses caused by inappropriate content shared on your platform and on publicly accessible resources.

Protect and improve brand reputation.

Ensure compliance with existing regulatory requirements & future UGC guideline changes.

Boost audience experience and engagement

Enforce adherence to your community, website, or page’s internal content guidelines

Enhanced security and censorship against online scams and explicit content

Reduce potential risks and losses caused by inappropriate content shared on your platform and on publicly accessible resources.

Customer Pain Points

Rule Circumvention

Users are ever evolving in their ways of bypassing rules. Acts as simple as letter-symbol replacement, adding spaces between letters in text, spelling out phone numbers and more, are common pain points for brands/businesses

Content Diversity

Growth can be gauged by the diversity in users. This diversity causes quite a lot of problems in interactions due to misinterpretation, words meaning different things in other languages, and even the manner by which text is written in posts

Tediousness

Text is quite complicated to moderate and increasing the in-house text moderator population is quite costly compared to specialized moderation providers

Lack of Control

Limiting a user’s capability to post content negatively affects the user-experience. Yet giving them free-reign causes its own problems. This lack of control on both ends of the spectrum can be solved by implementing moderation as the middle ground

How We Moderate?

We moderate text and chat through our proprietary
platform called Live Operator Online Platform
for Moderation (LOOP Mod) or any client provided
system.

Human Moderation

Each online chat moderator of Chekkee is highly adept at various content reviewing processes. With our Live Operator Online Platform (LOOP), Moderation is as easy as

VIEW> TAG> SUBMIT.

Human + AI Text and Chat Moderation

Our ever-learning AI software learns from all data collected from years of manual moderation. It scans the content and provides the most relevant tag or applicable decision. Then, our in-house text moderator reviews all content checked by the AI for accuracy.

Industries
We Assist with

Explore the diverse industries where Human and AI moderation can make a significant impact.

Blogs and Insights

Image Moderation in User-Generated Content: Challenges & Solutions

By Stephanie Walker

Updated November 6, 2023

Image Moderation in User-Generated Content: Challenges & Solutions

The age of text-only websites has passed. In today's digital realm, visual content has become...

Ready to learn more about our next-level moderation?

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info@chekkee.com

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433 Collins Street, Melbourne. 3000. Victoria, Australia

  
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Text and ChatModeration Service