A well-planned purchase of a vehicle is one of the most major possible expenditures a person can make, second only to the purchase of a house, and therefore requires careful consideration and preparation. As such, customers are investing a greater amount of their time and energy into the process of gathering information that might serve […]

Picture this scenario: You are part of a sales or customer acquisition team responsible for increasing the business’s revenue through closing more new deals and projects with new clients. After all the late-night phone calls, after hour edits, stressful weekends, and bottomless coffee mugs that you and your team have devoted in acquiring a new […]

2022 is the defining year for businesses to realize that providing high-quality products and services is no longer enough to win the loyalty of potential clients. It is essential to acknowledge the fact that today's consumers are becoming increasingly demanding. When a customer engages with a brand, they expect that the company will go above […]

There is no justification for discounting this fact, yet the call center market is growing increasingly competitive. If you are running your business without the appropriate personnel and resources, you run the risk of losing the loyalty of your customers and, even worse, falling behind your rivals in the industry. As such, you must find […]

Discover how social media engagement provides a number of benefits to your business management.